Question 1

How fast is airtime delivery on Topchart?

Accepted Answer

Most transactions are completed within 5 seconds. In rare cases of network delays, it may take up to 5 minutes.

Question 2

What payment methods does Topchart accept?

Accepted Answer

We accept Mobile Money (MTN MoMo, Vodafone Cash, AirtelTigo Money), debit cards (Mastercard, Visa), and wallet balance.

Question 3

Is my payment information secure on Topchart?

Accepted Answer

Yes. We use bank-grade encryption and are PCI DSS compliant. We never store your card details.

Question 4

Which networks does Topchart support?

Accepted Answer

We support all major ian networks: MTN, Telecel (formerly Vodafone), and AirtelTigo.

Question 5

Can I get a refund if a transaction fails?

Accepted Answer

If a transaction fails, your money is automatically refunded to your wallet within minutes.

Frequently asked questions