Privacy Policy

Last updated: January 18, 2026

Your Privacy Matters
Topchart is committed to protecting your personal information and privacy.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Topchart service.

By using Topchart, you consent to the collection and use of information in accordance with this policy.

Information We Collect

Personal Information

  • • Full name (first name, last name)
  • • Email address
  • • Phone number
  • • Payment information (processed securely)
  • • Transaction history

Technical Information

  • • IP address
  • • Device information
  • • Browser type and version
  • • Operating system
  • • Usage data and analytics
How We Use Your Information
  • • Process transactions
  • • Send transaction confirmations
  • • Provide customer support
  • • Improve our services
  • • Send important notifications
  • • Detect and prevent fraud
Data Protection
  • • SSL encryption for all data
  • • Secure payment processing
  • • Regular security audits
  • • Limited employee access
  • • Secure data storage
  • • Compliance with data laws
Information Sharing

We do not sell, trade, or otherwise transfer your personal information to third parties, except in the following circumstances:

  • • Payment processors for transaction completion
  • • Telecommunication providers for service delivery
  • • Legal authorities when required by law
  • • Service providers who assist in operating our service
Cookies and Tracking

We use cookies and similar tracking technologies to enhance your experience:

  • • Essential cookies for service functionality
  • • Authentication cookies for secure login
  • • Analytics cookies to improve our service
  • • You can control cookies through your browser settings
Data Retention

We retain your personal information only as long as necessary for the purposes outlined in this policy:

  • • Account information: Until account deletion
  • • Transaction records: 7 years for legal compliance
  • • Support tickets: 2 years
  • • Analytics data: 13 months
Your Privacy Rights

You have the following rights regarding your personal information:

  • • Access to your personal data
  • • Correction of inaccurate data
  • • Deletion of your account and data
  • • Restriction of processing
  • • Data portability
  • • Opt-out of marketing communications
Contact Us

If you have any questions about this Privacy Policy or want to exercise your rights, please contact us:

Email: privacy@Topchart.com

Phone: +233 24 123 4567

Address: Accra,